Shipping policy

Keloes Shipping Policy

Delivering Comfort to Your Doorstep

At Keloes, we are committed to getting your massage insoles to you as quickly and efficiently as possible so you can start experiencing ultimate comfort sooner. This Shipping Policy outlines our shipping processes, timelines, and related information.

1. Order Processing Time

  • All orders are processed and prepared for shipment within 1-3 business days (Monday-Friday, excluding holidays) after your order is placed.

  • Orders placed after 12 PM, EST on Friday, or on weekends/holidays, will begin processing on the next business day.

  • You will receive an email notification with tracking information once your order has shipped.

2. Shipping Destinations

  • Keloes currently ships to all countries worldwide.

  • For international inquiries outside of these regions, please contact our customer support at shopkeloes@gmail.com.

Please Note: These are estimated delivery times. Actual delivery times may vary due to carrier delays, customs processing (for international orders), or unforeseen circumstances.

3. Free Shipping

  • Keloes offers free standard shipping on all domestic orders. This will be automatically applied at checkout.

4. Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number.

5. International Shipping - Customs, Duties, and Taxes

  • For all international orders, the recipient is responsible for any applicable customs duties, taxes, or import fees levied by their country's customs department.

  • These charges are not included in the item price or shipping cost and are the responsibility of the customer. Keloes is unable to provide estimates for these fees.

  • Please check with your local customs office for more information before placing your order.

  • Keloes is not responsible for delays caused by customs processing.

6. Shipping Address Accuracy

  • It is the customer's responsibility to provide an accurate and complete shipping address at checkout.

  • Keloes is not responsible for orders shipped to incorrectly entered addresses.

  • If an order is returned to us due to an incorrect address provided by the customer, additional shipping fees may apply for re-shipment.

7. Lost or Damaged Shipments

  • If your order arrives damaged, please contact our customer support team immediately at shopkeloes@gmail.com with photos of the damaged item and packaging.

  • If your tracking information shows "delivered" but you have not received your package, please:

    • Check your mailbox, porch, and with neighbors.

    • Contact your local post office or carrier.

    • If you still cannot locate your package, contact Keloes customer support within 7 days of the "delivered" date. We will do our best to assist you in resolving the issue with the carrier.

Need Help?

If you have any questions regarding our Shipping Policy or your order's delivery, please contact our customer support team at shopkeloes@gmail.com. We're always happy to assist you!