Once shipped, delivery usually takes between 7 to 12 business days depending on your location. Orders are processed and shipped within 24 hours, and you'll receive a tracking link by email as soon as your order is on its way.

If you can't find your confirmation or shipping email, check your spam or promotions folder first. These emails are sent automatically from our system, so they occasionally land there. If you still can't find it, email us at shopkeloes@gmail.com and we'll resend it right away.

To make changes to a confirmed order, please contact us at shopkeloes@gmail.com as soon as possible. We can update most orders before they ship, so the sooner you reach out, the better.

Every order ships with tracking. Use the link in your shipping confirmation email to follow your package, or visit our Track Order page and enter your tracking number.

Yes. Keloes insoles help ease plantar fasciitis discomfort for many people by adding structured arch support and a deep heel cup, which take pressure off the exact spots that ache during those first painful steps in the morning and by the end of a long day.

With normal daily wear, Keloes insoles typically last 12+ months, depending on how hard you use them. They're built to resist flattening far better than typical gel or memory-foam inserts. Tip: to extend their life, hand wash occasionally and air dry.

If you're between sizes, we recommend sizing up and then trimming to fit along the printed guide line for the most precise, comfortable fit. A smaller pair can't be made larger, so when in doubt, go up.

Yes, in most shoes they'll fit comfortably. The easiest way to make sure:

• Remove your shoe's original insole first (this gives you the most room and best fit).
• If your shoes are roomier, you can place Keloes on top, but if things feel snug, swapping out the original insole is the fix.
• If you wear tight, low-volume shoes, you may notice a snugger feel compared to boots or trainers.

Keloes trims to fit work boots, sneakers, dress shoes, and most everyday closed footwear. One pair adapts to almost any shoe, so you can move them into whatever you're wearing that day.

Get exclusive wholesale pricing. Contact us at shopkeloes@gmail.com and we'll get you the details.

All Keloes orders come with a 30-day money-back guarantee. If you try your order and decide it's not for you, whether you don't like it, it doesn't work for your needs, or it simply doesn't feel right, you can return it within 30 days for a full refund.

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location.

Keloes started with one frustration: people who spend all day on their feet were told the fix was better shoes or expensive orthotics, and neither lasted. Shoes flatten, orthotics cost a fortune, and the pain always came back. We saw the real problem sat one layer deeper, inside the shoe, so we built support that drops into the shoes people already wear.

Most insoles are soft foam that feels great for a week, then packs down flat. We build for structure, not just softness: real arch support, a deep heel cup, and shock absorption that holds its shape for months. It's the difference between cushion that collapses and support that lasts through a full shift.

For partnerships, collaborations, or affiliate opportunities, email us at shopkeloes@gmail.com and we'll be in touch.